There are 3 easy steps to return your empty cylinders:

1. We'll send you full cylinder(s) and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records.
2. Place your empty cylinders in the same box in which you received your new cylinders and affix the label to the box.
3. Drop the package in the mailbox or at a local post office. You can also schedule a free USPS pick-up (if applicable to your location). The shipping is on us. Don’t wait too long to send back your used cylinders.**

**Sparkle Note: Please remember to return an empty cylinder for each refill cylinder you have ordered. The return timeframe will be based on the shipment frequency plus 30 days. If you do not return the empty cylinder(s) within this timeframe, if you do not have any empty cylinders to return, or if the returned cylinder(s) is damaged, we will have to charge you an additional $15 (plus tax) for each unreturned/ damaged cylinder.

The return timeframe will be based on the shipment frequency plus 30 days.

You can receive up to 4 cylinders  in each order and in a frequency range from 1 to 6 months.

Free shipping will be for orders of 3 cylinders and above per shipment and we offer a reduced shipping charge for orders of 2 cylinders.

Yes, you can make changes to your Subscription by visiting the ”My Account” page.

You can update Cylinder type, the amount of cylinders delivered each time, Shipment Frequency, shipping address, etc. as long as the Subscription Order has not been packed for shipment yet! Otherwise, any changes made will be applied to your next shipment.